As a potential client, it’s important to understand what you can expect from Hawks Quindel. For every potential client who contacts us, we assess your claims and determine if we are the right attorneys to assist you. From our intake staff, to our paralegals, to our attorneys, our team approach is designed to fit your needs. That’s why from your first contact with our firm, through the end of your case, it’s our goal to keep you informed and aware of what’s coming next.
New Client Intake
Our intake process is designed to help both you, the potential client, and our Hawks Quindel attorneys learn about the legal issues or concerns being raised by your situation, as well as the options that are available to you.
Information About You & Your Case
You may contact Hawks Quindel via phone or by using our Contact Form. An intake specialist will request some basic information from you, such as your name and employer, as well as the facts involved in the dispute, or a statement outlining the reason for contacting our firm. Our intake staff will also obtain your preferred contact information. Intake specialists are not able to provide legal advice.
Timely Response & Complete Information
Once we collect the requisite information, our intake specialists will coordinate with the appropriate Hawks Quindel attorney(s), and respond within 24 – 48 business hours to provide the available options, or schedule a consultation. If there is a fee for the initial consultation, we will explain this in advance, at the time a consultation is scheduled.
Requests for Specific Attorneys
If you request a specific attorney, our intake specialists will share the intake information with that specific attorney when possible. Please keep in mind, the requested attorney may not be available, or another attorney may be better qualified to handle the case. In either situation, we will inform you of the change of attorney, and the reason for it.
Fees & Billing
Fees Vary by Practice Area
At Hawks Quindel, our attorneys work in a number of different practice areas. As a result, the fees charged for legal services may be different, depending on the type of case.
For example, in some cases, clients are charged a flat hourly rate for the attorney’s time and expertise. Each attorney’s hourly rate is based on years of practice and experience. Your attorney will state and explain their hourly rate explicitly before representation begins.
In other cases, because of the nature of the legal claim, cases are taken on a contingency basis. In a contingent fee arrangement, the lawyer agrees to accept a fixed, pre-determined percentage of the recovery, which is the amount finally paid to the client. If the client wins the case, the lawyer’s fee comes out of the money awarded. If the client does not win, the client pays nothing to the attorney.
Rest assured that whatever type of fee arrangement we offer you, we will explain it in detail before we begin representing you.
Agreeing to Representation
Hawks Quindel provides each client with a legal services agreement outlining the terms and scope of the representation, as well as the agreed upon fee arrangement. Prior to work beginning on a file, the client must sign and return the agreement, along with payment if it is due.
Timeline & Questions
If you are paying hourly fees for legal services, bills will be sent every month, or in some cases, at other mutually agreed upon increments. Payment is due for invoices upon receipt. If you have questions or concerns about your bill, you should direct them to the attorney with whom you are working who will address them promptly and fairly.